I work with healthcare organizations that are cautiously starting to embrace social media and blogging. I say cautiously because their biggest fear when it comes to social media is the potential for complaints, criticism and negative comments that might hurt their brand's reputation. … [Read more...]
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5 Ways to Handle Complainers, Trolls and other Social Media Blunders
Filed Under: social media Tagged With: community manager, negative comments, online reputation, social media crisis, trolls
How to Avoid A Social Media Crisis [Infographic]
Social media crises are on the rise. Ever since United Airlines broke Dave Carroll's guitar in July 2009, thousands of companies whose negative actions were amplified by social media have paid the price in terms of public humiliation, loss of good reputation and in some cases financial loss. … [Read more...]
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